The Latest from the ABM Experts
June 15, 2016
Why Every Department in Your Company Needs Great Email Signatures
Written by Brad Beutler
Category: Email Signatures
Email continues to be a mission-critical tool for businesses across the world. While in the past some have predicted the certain death of email, the opposite is happening. Even with products like Slack and other internal communication tools prevalent in the market, email is still the backbone of communication. In fact, email usage is expected to increase over 6% each year for the foreseeable future.
According to email experts at the Radicati Group, it’s estimated that each employee sends about 28 emails every day, or about 10,000 emails every year. This huge volume of emails (up to 1M emails a year for a company of just 100 employees) proposes a huge untapped marketing channel. Because every single email an employee sends contains an email signature, smart marketers are using that signature area to promote their most important initiatives (like content or upcoming events) to the targeted audience that receives those emails: prospects, customers, partners, vendors, and influencers.
While marketers are now using employee email signatures to distribute their most important content, what about other departments across the company? Can they use great email signatures to promote what they care most about, too? Absolutely. Need some ideas on how to leverage employee email signatures across your entire organization? Here are 3 examples of how other departments can use great email signatures to promote what their departments care about most:
If Marketing’s primary objective is to drive engagement with the brand, then Sales wants you to engage with the process. Sales, whether it be pre-sales or getting the final contracts signed, cares a lot about the process and making sure prospects see the true value of what they’re providing. Marketers want the prospects to be engaged with every email and every part of the process – no matter how short or long the sales cycle is.
Your company wants customers to be eager to learn as much as possible about what you can provide them by way of the products or services offered. You want them to see the value of what you offer and understand the benefits of deciding to work with your company rather than the competition. And they want all of that to happen with minimal investment and in the most efficient way possible. What if you could let your email signatures do the work for you? What if with every email you guided your prospects on a journey? A journey where with one click of a button they could interact with the process by requesting a demo, seeing a product video or tour, viewing pricing and product features, or calculating the impact your product or service could provide with an ROI calculator. With each click and interaction, they understand your product or service offerings better – all with zero effort from the sales rep.
Now every email can help your prospects feel more and more confident about moving through the sales process.
Allow prospects to interact with resources like:
- Demo requests and product videos
- Pricing and feature guides
- ROI Calculators
The HR department is focused on finding great talent and equipping talent to be successful in the workplace. But finding candidates in today’s competitive market can be incredibly challenging. Human Resource departments need to find clever ways to showcase how their company is different and how their culture is attractive to those who may be job searching.
Because HR department employees send emails to many potential employees or partners that may be interested in working for their company, their email signatures offer a prime opportunity to showcase open positions – either specific jobs or a blanket “we’re hiring” – and showcase the company’s unique culture, all through HR employees’ great email signatures.
Give prospective employees a glimpse into your company with:
- Video footage of the office or with the CEO
- A culture showcase and “meet the team”
- A call-to-action with current open positions
- Company X-Factors and stats
Customer Success & Customer Support
If Marketers want you to interact with the brand, and Sales wants you to engage with the process, then Customer Support and Customer Success want their customers to learn more about the product, services and value the company offers. Customer Support and Customer Success exist to help customers feel more confident about the product and services being provided. They want their customers to understand not only how to get their questions answered, but how to best troubleshoot and solve problems for themselves and continue the learning journey well beyond signing on as a new customer.
Customer Support and Customer Success want customers to understand the products and services you offer so intimately that they become dedicated advocates of the company, product, services, and people – resulting in greater satisfaction and more referrals.
Promoting product materials or a referral landing page doesn’t mean replacing an existing portal or community, but rather great email signatures with clickable call-to-action banners that serve as a constant reminder of the tools and resources that are available for those customers and urges them to join the conversation.
Customers can be one of your company’s biggest asset. It all starts with education and empowerment.
Give customers information such as:
- Service and support phone numbers and contact info
- Latest product release notes
- Community sign-in or sign-up page
- Overview of new product/services
- Landing page to suggest referrals
What about your Channel team promoting new partnerships? If you work for a professional sports team or athletic department, why not use great email signatures to promote ticket sales? The options are endless, and best of all, a single admin on the Marketing team can create the Campaigns and assign to various groups or departments, so your departmental employees can simply keep sending emails… all of which automatically update with the latest Sigstr Campaign.
Each department within your organization is important. They each impact the entire business in different ways, and each have a different story to tell. Employee email signatures and the Sigstr Groups feature can help amplify that message, whatever it may be, from that particular employee, department, or entire company.
Ready to get started? Sign up for a free demo today.