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Drift is a well-known producer of chatbot software, so it’s no wonder that many people run into it when they research how to put such a bot on their sites. However, most people want to compare the offerings in the market before they commit to a specific solution. This makes a search for Drift alternatives the logical next step.
There are actually several differences between the chatbots made by various companies. However, the importance of these variations will depend on a businesses’ needs. Because of this, it’s hard to predict which Drift competitors will be acceptable for any specific situation. That said, there are some comparison points that will be useful no matter which specific needs have to be met.
Pricing is a top concern for many users of chatbot software. Drift pricing starts at $0 thanks to the existence of a free version that only offers live chat. Drift chatbot pricing is tiered beyond this point, with two other options reportedly having prices quite different from each other. Many other chatbot providers also have tiered pricing, though enterprise-grade products rarely have a true free version. Instead, they offer free demos.
Features are also important. Be sure to check out Drift chatbot examples and compare them to those from companies like Terminus and Intercom to see which best suit your needs.
Reviews and customer service are other key factors to keep in mind. Drift chatbot reviews, as well as those for Drift alternatives, are easy to find in a large search engine.
There are a lot of Drift competitors, and before choosing Drift or any other developer to provide your chatbot services, you should take a look at all the possible options. To point you in the right direction, this guide looks at Drift competitors and explores some of the main differences between Drift and these companies.
The main competitors to Drift include the following. :
- Terminus Chat
- Qualified Chatbot
These Drift chatbot alternatives offer many of the same features as Drift, and at first glance, these chatbots often look the same. You need to look deeper if you want to uncover the differences between Qualified VS Drift or Drift VS other competitors.
To help you learn more about Drift, this section takes a deep look at Drift chat, the company’s chatbot technology, and the company’s financial situation.
First, let’s look at the company’s branding. The Drift logo features a lightning bolt in place of the “I” and this indicates the company’s promise that the Drift chatbot will electrify your revenue, and the Drift chatbot logo features an iconic robot shape in blue.
Drift helps businesses to build a personalized customer experience that works on all their marketing channels and through the customer’s entire lifecycle. The company’s chatbot allows you to have a custom conversation with each employee who visits your website. This is more effective than having customers fill out a one-size-fits-all form.
It also provides you with insights about your customers, how they’re using your channels, and what tools are going to be the most effective for reaching them. Drift’s offerings include intelligence about site visitors, AI chatbots, target account engagement, analytics and insights and more. The company brings businesses these offerings through a variety of products including live chat, Drift Intel, Drift Meetings, Drift Email, Drift Video, Fastlane, and more.
The company often rolls out new solutions. For instance, Drift chat to call is the company’s first voice solution. It allows your sales team to effortlessly switch a chat to a voice call. It also has innovative solutions like the Drift chat video which lets people chat while watching a sales video.
Drift pricing varies based on the package you select. Drift chat pricing comes in premium, advanced, and enterprise levels. The company also offers special packages for early stage startups, companies that want to add playbook building services, and virtual selling assistants. Drift startup pricing applies to new companies that have less than 50 employees.
Drift’s website does now clearly answer questions like, how much does Drift premium cost?” On the company’s site, you can talk with a chatbot that asks more questions about your company and then gives you a quote. However, online reviews on other sites indicate that the monthly price for premium starts at about $1500. If you look at Drift pricing reddit, you can also find out more about what specific users are paying for the service.
Drift revenue 2020 showed record breaking growth for the company. This year was hard for many companies due to the COVID-19 pandemic, but because so many companies needed to improve their online presence, Drift services were in high demand. That caused Drift company revenue to increase dramatically. At the time of writing, there were no published numbers for Drift revenue 2021, but the company is considered to be the 6th fastest growing company in the United States.
Drift valuation was $360 million in 2018 thanks to the founders successful efforts at obtaining Drift funding, but the company’s value seems to be growing by the day. Drift company stock is not publicly traded, and this means that the Drift stock price is hard to pin down. However, investors may be able to get involved with the company through private equity funds.
On the company’s website, there is a lot of Drift company news, and people who want to know more about Drift financials may want to check out that resource.
Because of the company’s growth, many people want to work there, and there are Drift careers available in Boston, San Francisco, and Tampa. Potential positions include AI conversation designers, professional services engineers, editorial interns, and more.
The Intercom system is one of the most popular alternatives, and its name comes from the classic intercom meaning of an electrical device offering one or two-way communication. Many schools, offices, and even homes, for example, had built-in intercom systems that allowed people to make announcements from a central office or communicate with people in other rooms. Similarly, the intercom phone was a phone that allowed users to put calls on speaker, rather than using a handset.
However, the Intercom chatbot is much different than the old school technology of an intercom device. It allows customers to chat in the product, and it saves all messages so you never lose a conversation. The company’s business messenger tools feature chatbots, an Intercom app, and more.
The company is growing, and there are Intercom careers available all over the world, especially in sales and customer support. There are different Intercom pricing options depending on the package you need, and the company offers eligible start-ups a low monthly fee for a year.
Before choosing this company, however, you should take some time to look at Intercom alternatives. In particular, look at the differences of Intercom Vs Drift. The main difference according to Drift is that Drift’s developers have a long history of working in sales, marketing, and marketing automation. Intercom’s developers, in contrast, have more experience developing products for designers and developers.
However, this has not seemed to hurt Intercom valuation. Intercom Crunchbase reports a funding value of almost $300 million as of July 2021. When asked about the differences between Drift Vs Intercom, Intercom claims that it offers better bots, higher conversion rates, and a more consistent experience.
You might also want to look at Intercom Vs HubSpot. These products are different because HubSpot can provide you with chatbot builder software, while Intercom provides you with a chatbot solution. HubSpot pricing has many different options for companies with different needs, and you can sync Drift with HubSpot.
To learn more about the differences between Intercom, Drift, and HubSpot, look into online conversations. For instance, if you look at Intercom VS Drift reddit, you’ll find conversations real users are having about these products on reddit. And if you search for Intercom vs Drift G2, you’ll find analysis about these chatbot apps on G2. You might also want to compare Intercom with other Drift alternatives such as Intercom VS Freshdesk or Intercom VS Crisp. Or compare three different options such as Drift VS Intercom VS Zendesk.
One of the other Drift bot alternatives is the Birdeye app. As you look at this option, you may wonder, are some Birdeye reviews fake? The sad truth is that many online reviews are written by people who have never used a product, so you should always pay attention to your sources as you look at this company and Birdeye competitors.
To get a sense of how the company operates, you can find information about working there at Birdeye Glassdoor. Alternatively, you can follow the company’s professional account at Birdeye LinkedIn or check out the Birdeye Wiki. The Birdeye Crunchbase page reveals total funding for the company at $33 million as of July 2021, and Birdeye stock is not publicly available, but you may be able to invest through a private equity fund.
The bottom line is that there are alternatives to Drift, but there are alternatives to all chatbot options. In all cases, research the chatbot you’re considering, and then, look at its competitors. For instance, if you’re thinking about Crisp, make sure you look into Crisp chat alternatives before making your final selection.
Intercom is one of Drift’s main competitors. It claims to offer “conversational experiences” that are more than just live chat. Its offerings include chatbots, interactive apps, self-service tools, and even product tours. Unlike some chat providers, Intercom offers a back-end management platform to manage customer, company, and behavioral data. This lets you target and customize interactions accordingly.
This solution is geared towards customer service and retention rather than general website chat. Because of this, its features are more robust. Still, it offers tiers of service that range from single “seat” (or agent) solutions all the way up to 10 or more. Intercom pricing ranges from $39 per month for the one-seat solution to $499 and up for the 10+ seat packages.
If you compare Intercom vs Freshchat, you’ll see both similarities and differences. One obvious difference is that Freshchat has capabilities that go beyond your site. For example, customers can set up automatic notifications that come to them via their favorite messenger apps, such as WhatsApp, Facebook Messenger, and iMessage. Like other chat services, it can support both automated bots and live chat.
Freshchat has a free option that can be used by up to 100 agents, but this is limited compared to their many more-robust versions. The top version, said to be “made for enterprises,” costs $69 per agent per month. Each version also has a 21-day free trial available.
Intercom, on the other hand, offers a free demo. No information is readily available about this demo, and to find out how this aspect works, you need to give its chatbot your information.
Drift vs Intercom
If you want to compare Drift vs Intercom, you’ll find many sites that will help you. One of the best ways to get to the right pages fast is to use Google and enter “Drift vs. Intercom” plus the name of the site whose opinions you seek. Even though most sites have their own on-site search bars now, Google’s ability to pin down the right page is still superior, especially if you want to search a forum like Reddit.
At this time, typing “Drift vs Intercom Reddit” into Google will get you about 82 results across Reddit’s many subforums (or subreddits, as the site calls them). The high number of results is because there are many discussions on this site at once, and the results page can list comments from years ago as well as new ones.
While a search for “Drift vs Intercom G2” will also bring up many results, there is actually only one correct page for this: the one on G2’s site. It is currently the first listing after the several ad listings that appear.
Other search variations, such as Drift vs Intercom vs Zendesk, bring up a variety of sites and commentary from people who have found various features to be more or less beneficial for them. You may find some that seem to have situations like yours, but this isn’t always the case. The same goes for looking up “why go with Drift vs Intercom.”
In any case, Reddit and G2 are especially good sources for comparing chat software. Google is mainly useful for finding the right pages on their sites.
One of the key factors that determine the success of a chatbot implementation is the technology behind it. Free and cheap versions typically have inferior chatbot technology compared to enterprise-level alternatives. This is why it’s easy to tell when you are talking to a robot on some sites, while on others, it can take quite a few interactions to be sure that there is a machine on the other end.
The Terminus account-based marketing platform contributes much of the technology behind that company’s chatbot program, and this is what makes it stand above other offerings. This platform allows you to customize chat to a high degree – sometimes down to your prospect’s name. It can also change what the bot says according to how a prospect has interacted with your site or other means of communication. While no bot is yet indistinguishable from a human, a person may have to pay serious attention to spot the automated nature of a Terminus bot that has been properly set up.
If you get a Drift chatbot demo to compare, you will notice comparable features. Keep in mind that a demo of the platform might be different than how you might apply it to specific use cases. The Drift dashboard and Drift analytics are better than what you can get from a casual solution, but you’ll also be impressed with Terminus’ chatbot and its customizability.
Drift was founded by David Cancel, who has also founded several other companies in the tech sphere. He started Drift in 2014 after raising $15 million from various venture capital companies.
One of the things that makes the Drift chatbot different is its use of Drift AI Valorant, which lets it understand inputs that are not part of a preprogrammed set. It can also learn based on the inputs it receives. This lets it get more helpful and realistic over time.
Despite the adaptability of the Drift AI, its bots must start out with a framework to follow. If you use your Drift login to get to the bot creation screen, you’ll see options for bots meant to start conversations or provide help on the pricing page. You can also choose to build your own bot, which lets you create a framework that is specific to your needs. The bots’ AI then lets them adapt and get better at their predetermined job as time goes on. This takes much of the work out of intentional Drift chatbot training.
Gaining access to your bots is a bit easier with Drift than some of the alternatives. You can use the Drift app for mobile or the Drift app PC to log in, whereas some competitors only have PC-based access. This lets you not only use Drift while you’re away from the office, but makes it easy to do so.
Drift has many pricing plans. There is a free version of Drift, which only offers Drift live chat instead of bots, a premium plan, and an enterprise plan. The premium plan is sometimes called the Drift startup plan since it is the first paid option. Specific prices are available if you contact the company.
Many have no problems with Drift chatbot integration, but if you encounter trouble, you can get help from the company. This makes it easy to get started with Drift automation of your website communication system.
Not all who are interested in the Drift company are considering signing up for its chatbot services. Some are more focused on Drift careers, the Drift blog, or even the Drift logo. Those who are seeking careers need to know that this is a tech company, but it also has many other positions. Therefore, you don’t need to be a programmer to get a career started there. Positions in sales are also popular at companies like this, so you don’t necessarily need to know anything about coding to get a job at Drift.
If you can’t decide which chatbot company you’d like to work for, it’s a good idea to compare their reviews on Glassdoor, which rates businesses according to their desirability as an employer. You can get reviews for Drift Crunchbase, Intercom, Terminus, and more. Typically, you will have to sign up on Glassdoor’s site to get the whole picture, but that is free.
Those seeking positions should keep in mind that Drift Boston may be far enough away from their current locations to require a move. Salary negotiations should be done with that in mind.
Other people who come to Drift are interested in becoming customers or learning more about website chat. For this, you can find plenty of information on the Drift blog or by checking out the other Drift resources on this company’s site. Basics, like Drift email pricing facts about Drift standard, and information about the Drift popup are found through links on the main site. Drift Meetings, sometimes searched for as “Drift Me,” are also explained right on the company’s website.
Of course, if you go to Drift’s site, you’ll encounter at least one of their chatbots. These make it easy to get the exact information you need, whether it is about a career or one of the company’s products.