Account-Based Chat Inspiration: 7 Examples to Get You Started
When choosing a chat software platform, it’s important to evaluate different pricing options. Drift pricing comes in a variety of different plans, depending on a company’s needs. For many, the Drift tool will increase ROI to the point at which Drift chatbot pricing pays for itself. The cost may also be affected by whether the organization needs assistance with Drift chatbot integration.
Some organizations may be on a legacy plan Drift or Drift standard, and Drift email pricing may vary depending on the organization’s marketing volume. Either way, the Drift tool is one of the most robust, human-first, artificially-intelligent chatbots.
When it comes to pricing, organizations need to strongly consider how much the organization is going to gain from the use of the chatbot. Drift is a chatbot that is specifically designed to push users through the sales funnel, improving engagement and conversions. Drift can collect information from prospective customers and ensure that prospective customers get the information they need. In so doing, Drift can improve the ROI of an organization, often far beyond the costs of the system.
Of course, there are other AI systems. But free chat software platforms or low-cost software platforms generally don’t have the robust features that organizations need to truly engage with prospective clients. There are free systems for Drift that provide introductory features: live chat, email fallback, email signatures, welcome messages, and calendar integration. But premium, enterprise, and startup solutions include things like custom chatbots, audiences, optimization, and analysis.
Before an organization chooses Drift, they can demo it. Demoing a system shows whether the system will be truly effective for an organization. Organizations can determine whether the system will fit into their existing processes and whether it’s worth the cost. The cost itself will be a predictable monthly cost like many cloud-based subscription services and may depend on how many seats the organization has within its business. Otherwise, Drift pricing should be consistent and predictable. There may also be additional Drift pricing options for different features and integrations that need to be added to the system.
Intercom is one of the leading competitors to Drift and Intercom pricing is very comparable. Drift is, by the same token, one of the leading Intercom alternatives; other Intercom competitors include Zendesk and other commercial chat programs. When it comes to Intercom vs Zendesk, it will depend on both budget as well as the features that are needed. As a live chat system, organizations may experience an Intercom pricing change dependent on how much traffic they get.
The Start tier for basic chat messaging at Intercom is only $39 a month and lets people test out the Intercom system. The Intercom system is very robust and advanced, making it easier for organizations to connect to potential customers. The Grow tier is $99 a month and includes some advanced features like inbound/outbound email, saved replies, and mobile carousels. But there are other systems that are designed for enterprise and business use.
You can choose the Accelerate tier at $499 a month with an annual plan. This has custom bots, 10 seats, and automated and optimized systems. Finally, there’s also the Scale tier, which is for those that need true power and exceptional performance. That includes workload management, a service level agreement, and other management and repair systems that can be used to maintain the solution. Those who need even more from their pricing systems can connect directly with Intercom.
More than that, there are additional features that can be added: product tours, advanced lead generation, advanced customer engagement, and advanced support automation. Organizations may need to add integrations to the Intercom system. People who have early-stage companies may be able to qualify for lower pricing and on the website they can compare different plans to determine which is the best.
What should someone do if they’re comparing Drift and other systems? First they should get a Drift demo and a Drift login. By logging into the Drift app, they can determine whether the system works best for them. In addition to Drift Boston, there’s also Intercom, Zendesk, and other systems. The Drift company is robust, with good support, and advanced technology, but there are other options beyond the Drift chatbot.
To integrate Drift, organizations may need to connect with Drift support, or pay for a Drift blog WordPress theme. Things like Drift Chat to Call, Drift Live, Drift Me, and the Drift Video Bot will vary depending on whether the organization needs those features and pays for them. The Drift video desktop app and Drift video email can be tested, as well as the Drift chatbot demo and Drift app PC. Once everything has been tested, the organization can determine whether Drift falls within their budget and offers the features they need.
Organizations are welcome to install the Drift desktop app download and test out the website system, desktop system, and Drift popup. Altogether, the system’s usefulness will depend on what the organization actually needs.
What factors should organizations really look at when they’re comparing different systems? First, there are the features that they need. If you need live chat or video chat, for instance, you should look for live chat and video chat. You should also have a budget in mind and determine which systems actually meet that budget. But the company itself can tell you more about the expected ROI for the system, especially relative to your own numbers. You may find that your budget expands when you calculate in your potential return on investment.
Once a Drift login is available, you’re able to login and determine whether it fits your business processes. And if it does, Drift support can help with the eventual transition.
Let’s say an organization is comparing Drift and Intercom. Though Drift does provide a lot of features, Intercom is also extremely impressive. If you’re thinking about Intercom chat or the Intercom app over Drift, there are a few specific things you might want to consider. Mostly, this has to do with platform, functionality, and special features. Here are some of the things that might make your choice of chatbot software easier.
- Intercom university. Intercom has a complete library of help articles that can help people adjust to a new system. A chatbot can be quite complex depending on what you want to do with it. Some people want fairly advanced things, such as the ability to brand the chatbot and infuse it with personality. Intercom university can help those who don’t have much knowledge of chatbot technology.
- Customer support. Customer support is by far one of the most important things with a chatbot. If a system has issues relative to it, it’s important that you be able to fix it quickly. Better and faster customer support is what keeps the organization moving; if the organization’s chatbot goes down for days, it may lose out on sales. Intercom has quite good customer support.
- Cost and tiered pricing. Ultimately, pricing is going to matter to a lot of organizations. Intercom has tiered pricing at very low rates, whereas Drift can be more expensive. It depends on what features you need and what resources you require.
- Features and integrations. Every chatbot system has integrations with different third-party apps. Intercom may have features and integrations that other chatbot systems don’t, or may not have the features and integration that other systems do.
Overall, a comprehensive comparison between the two systems is critical before anyone makes a decision. Organizations should go through the demo process and should make a list of both their wants and needs. Needs are deal breakers: features that the organization absolutely needs to use the system. Wants are things that would be good if they can be found within budget.
Drift Chatbot Examples
Sometimes the best thing to do is take a deep look at other chatbot examples. There are competitors to Drift chatbot examples that you can look at on websites such as Really Good Chatbots. Some marketers are building their own chatbots, others are customizing existing ones, and others are using them out-of-the-box. But these chatbot examples will show you more about what chatbots can do today and what features you might want.
Terminus is an excellent source for chatbot examples. Terminus provides complete, account-based chat functionality that can integrate with your existing tech stack.
Apart from that, you can take a look at the Drift blog for information about Drift and the chatbot industry, and Drift resources to learn more about how AI interacts with the organization and how it can improve upon sales.
Chatbot examples are one of the easiest ways to understand how an organization can take advantage of chatbots, as well as understanding what features are most likely to exist. There are many free chatbots available too, but usually these chatbots don’t have the advanced functions organizations need to actually fare well. It can be a waste of time and money for an organization to invest their resources into implementing and struggling with chatbots.
Because there are open source chatbots, some organizations do consider customizing and maintaining their own systems. But that takes a lot of development time and money, too. Chatbots such as Drift, Intercom, and Terminus come already developed, and these systems are able to provide an organization with absolutely everything that it needs out of the box. These chatbots can also still be customized to meet the organization’s needs, even if these organizational needs are quite specific. Either way, companies should strongly consider going with a commercial chatbot rather than a free chatbot, because it gives them more.