Drift was founded in 2015, and as of 2021, the company has 445 employees and over 50,000 customers. Drift me labels its solutions as revenue accelerators for clients. It promises that its products customize a conversation between its clients’ businesses and their customers, and it does this through the Drift Chatbot as well as visitor intelligence, data and analytics, and more.
The company is a digital-first company, which means that the majority of Drift careers can be remote. However, the company has “conversation spaces” in San Francisco, Boston, and Tampa. Wages are competitive, and expansive benefits include a work-at-home stipend, a month’s sabbatical after three years, and more.
Drift pricing falls into three different categories: premium, advanced, and enterprise. The monthly subscription price varies based on the features you need, but all packages come with some version of Drift Chat as well as basic lead routing, Drift Intel, Drift for Salesforce App, and encryption at rest. Advanced features include options such as A/B testing, role-based access controls, chat in multiple languages, virtual selling assistants, and conversation analysis.
When choosing a chat software platform, it’s important to evaluate different pricing options. Drift pricing comes in a variety of different plans, depending on a company’s needs. For many, the Drift tool will increase ROI to the point at which Drift chatbot pricing pays for itself. The cost may also be affected by whether the organization needs assistance with Drift chatbot integration.
Some organizations may be on a legacy plan Drift or Drift standard, and Drift email pricing may vary depending on the organization’s marketing volume. Either way, the Drift tool is one of the most robust, human-first, artificially-intelligent chatbots.
When it comes to pricing, organizations need to strongly consider how much the organization is going to gain from the use of the chatbot. Drift is a chatbot that is specifically designed to push users through the sales funnel, improving engagement and conversions. Drift can collect information from prospective customers and ensure that prospective customers get the information they need. In so doing, Drift can improve the ROI of an organization, often far beyond the costs of the system.
Of course, there are other AI systems. But free chat software platforms or low-cost software platforms generally don’t have the robust features that organizations need to truly engage with prospective clients. There are free systems for Drift that provide introductory features: live chat, email fallback, email signatures, welcome messages, and calendar integration. But premium, enterprise, and startup solutions include things like custom chatbots, audiences, optimization, and analysis.
Before an organization chooses Drift, they can demo it. Demoing a system shows whether the system will be truly effective for an organization. Organizations can determine whether the system will fit into their existing processes and whether it’s worth the cost. The cost itself will be a predictable monthly cost like many cloud-based subscription services and may depend on how many seats the organization has within its business. Otherwise, Drift pricing should be consistent and predictable. There may also be additional Drift pricing options for different features and integrations that need to be added to the system.
Intercom is one of Drift’s biggest competitors. This company also offers a chatbot, but like Drift and other Intercom alternatives, it advertises its solutions as tools to support conversational engagement with customers. Intercom’s offerings include business messenger tools, management tools, a customer data platform, and the ability to integrate with over 250 apps.
The Intercom Crunchbase page reports that this company was founded in 2011, has between 500 and 1000 employees, and is headquartered in San Francisco. Drift has over 25,000 clients including Facebook and Amazon, and it has careers available remotely and in offices in London, Chicago, Dublin, and Sydney.
Intercom pricing varies based on the package you select, but rather than offering a standard monthly rate, Intercom pricing 2021 varies based on your exact needs. Intercom pricing explained is that you pay based on the number of seats you use and the number of customers reached.
The Intercom pricing strategy is designed so that you don’t pay for more than you need. Seats from the Intercom conversational support pricing refer to the people in your organization that will be using Intercom, while active customers refer to anyone who has received a message in the last 30 days.
There is also a special rate for new companies. If you qualify, Intercom for startups is only $65 per month for a year.
Intercom is one of the leading competitors to Drift and Intercom pricing is very comparable. Drift is, by the same token, one of the leading Intercom alternatives; other Intercom competitors include Zendesk and other commercial chat programs. When it comes to Intercom vs Zendesk, it will depend on both budget as well as the features that are needed. As a live chat system, organizations may experience an Intercom pricing change dependent on how much traffic they get.
The Start tier for basic chat messaging at Intercom is only $39 a month and lets people test out the Intercom system. The Intercom system is very robust and advanced, making it easier for organizations to connect to potential customers. The Grow tier is $99 a month and includes some advanced features like inbound/outbound email, saved replies, and mobile carousels. But there are other systems that are designed for enterprise and business use.
You can choose the Accelerate tier at $499 a month with an annual plan. This has custom bots, 10 seats, and automated and optimized systems. Finally, there’s also the Scale tier, which is for those that need true power and exceptional performance. That includes workload management, a service level agreement, and other management and repair systems that can be used to maintain the solution. Those who need even more from their pricing systems can connect directly with Intercom.
More than that, there are additional features that can be added: product tours, advanced lead generation, advanced customer engagement, and advanced support automation. Organizations may need to add integrations to the Intercom system. People who have early-stage companies may be able to qualify for lower pricing and on the website they can compare different plans to determine which is the best.
The Drift platform has several different features that work to accelerate revenue. The company’s headline offering is its live chat features. When people visit your website, a Drift chatbot will initiate a conversation and help to push them through the sales funnel. This tool can help to nurture leads, but it can also replace static forms. Instead of a customer having to fill out a long, boring form, they share the same information in an intuitive way with a chat bot.
The chat can be transferred to a live person at the optimal time, and with Drift chat to call, your team members just have to push a button, and they can switch from a chat to a voice call. Tools like Drift Audience reveal rich information about everyone who visits your website. The company also offers selling assistants, tools that facilitate follow-up emails, and Drift video that lets you record, share, track views, and more.
When you sign up for Drift, you control everything through the Drift app, and you can give everyone in your organization access to these features through their Drift login.
What should someone do if they’re comparing Drift and other systems? First they should get a Drift demo and a Drift login. By logging into the Drift app, they can determine whether the system works best for them. In addition to Drift Boston, there’s also Intercom, Zendesk, and other systems. The Drift company is robust, with good support, and advanced technology, but there are other options beyond the Drift chatbot.
To integrate Drift, organizations may need to connect with Drift support, or pay for a Drift blog WordPress theme. Things like Drift Chat to Call, Drift Live, Drift Me, and the Drift Video Bot will vary depending on whether the organization needs those features and pays for them. The Drift video desktop app and Drift video email can be tested, as well as the Drift chatbot demo and Drift app PC. Once everything has been tested, the organization can determine whether Drift falls within their budget and offers the features they need.
Organizations are welcome to install the Drift desktop app download and test out the website system, desktop system, and Drift popup. Altogether, the system’s usefulness will depend on what the organization actually needs.
What factors should organizations really look at when they’re comparing different systems? First, there are the features that they need. If you need live chat or video chat, for instance, you should look for live chat and video chat. You should also have a budget in mind and determine which systems actually meet that budget. But the company itself can tell you more about the expected ROI for the system, especially relative to your own numbers. You may find that your budget expands when you calculate in your potential return on investment.
Once a Drift login is available, you’re able to login and determine whether it fits your business processes. And if it does, Drift support can help with the eventual transition.
Intercom also offers live Intercom Chat as well as team inboxes, role-based permissions, push messages and notifications, multi-channel campaigns, lead management tools, and more. The company’s tools support humans, foster engagement, and facilitate conversational marketing.
When comparing Drift vs Intercom, Drift claims to be superior because of its history of building sales and marketing tools, while Intercom has traditionally focused on tools for developers and designers. Intercom, in contrast, says that it has better bots, higher conversion rates, and a more consistent experience.
At a quick glance, the Drift vs Intercom market share tends to favor Drift, but Intercom, as mentioned above, has some big names on its client list. To get more unbiased perspectives, check out the Drift vs Intercom reddit conversations or look at the Intercom vs Drift G2 comparison.
If you look at Intercom vs Crisp, users say that Crisp is easier to set up and implement, but once you get the programs running, the Intercom API is easier to administer.
In reviews comparing Intercom vs Freshchat, users said that Freshchat was easier to use, implement, and administer, and they also claimed to enjoy working with Freshdesk more. However, the overall rankings for these applications were the same. Intercom offers more extensive features, but Freshdesk has a free option.
If you compare Drift vs Intercom vs Zendesk, the main difference is that Drift focuses on sales and marketing, while the other two are more focused on customer support. However, their overall offerings are similar.
Let’s say an organization is comparing Drift and Intercom. Though Drift does provide a lot of features, Intercom is also extremely impressive. If you’re thinking about Intercom chat or the Intercom app over Drift, there are a few specific things you might want to consider. Mostly, this has to do with platform, functionality, and special features. Here are some of the things that might make your choice of chatbot software easier.
- Intercom university. Intercom has a complete library of help articles that can help people adjust to a new system. A chatbot can be quite complex depending on what you want to do with it. Some people want fairly advanced things, such as the ability to brand the chatbot and infuse it with personality. Intercom university can help those who don’t have much knowledge of chatbot technology.
- Customer support. Customer support is by far one of the most important things with a chatbot. If a system has issues relative to it, it’s important that you be able to fix it quickly. Better and faster customer support is what keeps the organization moving; if the organization’s chatbot goes down for days, it may lose out on sales. Intercom has quite good customer support.
- Cost and tiered pricing. Ultimately, pricing is going to matter to a lot of organizations. Intercom has tiered pricing at very low rates, whereas Drift can be more expensive. It depends on what features you need and what resources you require.
- Features and integrations. Every chatbot system has integrations with different third-party apps. Intercom may have features and integrations that other chatbot systems don’t, or may not have the features and integration that other systems do.
Overall, a comprehensive comparison between the two systems is critical before anyone makes a decision. Organizations should go through the demo process and should make a list of both their wants and needs. Needs are deal breakers: features that the organization absolutely needs to use the system. Wants are things that would be good if they can be found within budget.
Drift Chatbot Examples
Another one of the Drift chatbot competitors is Qualified. When you compare Drift vs Qualified, you see a slightly higher user review rating for Qualified than Drift, and reviewers also report that this application is easier to implement, use, and administrator.
Qualified is focused on qualifying your inbound leads. This is similar to how people use Drift for support for their sales and marketing teams, rather than relegating it to just a customer service tool. Both options let you design your own chatbot, and you can look at Drift chatbot examples to get your creativity flowing. There is also Drift chatbot training to help you make the most of your chatbot.
Recently, a new company entered the conversational marketing space — Terminus makes chatbots as well as other tools to support customer support, sales, and marketing teams. Like many of the other Drift comparisons, reviewers found Terminus easier to use and administer, but they found Drift easier to set up. However, for ongoing support and app updates, reviewers preferred Terminus.
Sometimes the best thing to do is take a deep look at other chatbot examples. There are competitors to Drift chatbot examples that you can look at on websites such as Really Good Chatbots. Some marketers are building their own chatbots, others are customizing existing ones, and others are using them out-of-the-box. But these chatbot examples will show you more about what chatbots can do today and what features you might want.
Terminus is an excellent source for chatbot examples. Terminus provides complete, account-based chat functionality that can integrate with your existing tech stack.
Apart from that, you can take a look at the Drift blog for information about Drift and the chatbot industry, and Drift resources to learn more about how AI interacts with the organization and how it can improve upon sales.
Chatbot examples are one of the easiest ways to understand how an organization can take advantage of chatbots, as well as understanding what features are most likely to exist. There are many free chatbots available too, but usually these chatbots don’t have the advanced functions organizations need to actually fare well. It can be a waste of time and money for an organization to invest their resources into implementing and struggling with chatbots.
Because there are open source chatbots, some organizations do consider customizing and maintaining their own systems. But that takes a lot of development time and money, too. Chatbots such as Drift, Intercom, and Terminus come already developed, and these systems are able to provide an organization with absolutely everything that it needs out of the box. These chatbots can also still be customized to meet the organization’s needs, even if these organizational needs are quite specific. Either way, companies should strongly consider going with a commercial chatbot rather than a free chatbot, because it gives them more.
Drift Biz Account
With a Drift biz account, you get access to an extensive range of tools and features, and one of the most fun is the ability to customize your Drift chatbot. You can set up the chatbot so that it visually reflects your brand image. This means that the Drift chatbot logo doesn’t have to show up in your chat windows. Instead, you can customize your own logo.
Even more importantly, you can set up the chatbot so that it has the conversations you want. You can program the chatbot to start the conversation in different ways based on what it knows about the person visiting your website, and of course, if the conversation is starting on social media, through email, or on another marketing channel.
Throughout the conversation, your clients and prospective leads also go through an experience that has been customized to reflect the objectives of your organization. This includes how chats are routed to people on your sales team, when customers are urged to make a purchase, how leads are qualified, and more.
Additionally, the Drift chatbot integration allows you to integrate with your other applications. In particular, the Drift chatbot Salesforce integration uploads leads created in Drift to Salesforce. It also syncs conversations from Drift and meetings scheduled with Drift to the Salesforce application. The Drift chatbot Whatsapp integration lets you use this messaging app and the Drift chatbot together.
Drift Bot Pricing
At this point, you’re probably still wondering, “How much does Drift bot cost?” As indicated above, the bot price varies based on the package you select. There are three main tiers of service: Premium, Advanced, and Enterprise. They all offer a custom chatbot, a customer success manager, and support as well as multiple other tools and features.
The company does not publish Drift bot pricing on its website. Instead, if you request more information on any of the above tiers, a chatbot starts to ask you more questions. To learn about the exact Drift chatbot pricing, you need to answer a few questions about your company and your needs. Then, you get routed to a Drift sales rep who can tell you more about how Drift chatbot pricing will work in your situation.
To get an objective look at pricing and thoughts from people who have used Drift, you may want to search for Drift pricing reddit conversations. At the time of writing, there is not extensive conversation about Drift pricing on reddit, but that is subject to change. However, there are many people on reddit talking about their experience with the company.
There is a free version of Drift for people who have very modest needs or who just want to experiment with a few tools before signing up for a paid version of the application. There is also a special Drift package for start-ups. Qualifying companies can get access to the Dirft chatbot for just $65 per month, and the offer is good for a year of service.
Drift Startup Pricing
As indicated above, Drift startup pricing falls into its own special category, but to determine if this is the right option for your startup, you may want to look at a few other competitors. HubSpot, in particular, can be a great place to get started. This Drift competitor doesn’t exclusively focus on chatbots like many of the other companies mentioned above. Instead, it offers a whole suite of sales and marketing tools including a customer relationship management (HubSpot CRM) tool.
The HubSpot Academy also offers a wide range of educational opportunities that can be invaluable for people who are starting new businesses or interested in expanding their existing operations. It offers free online courses on digital marketing, digital advertising, inbound marketing, content marketing, and much more.
Although these courses are free, the company charges for most of its services. As of 2021, HubSpot pricing ranges from $45 per month for the starter package up to $3200 per month for the enterprise package. This is the rate for HubSpot marketing contacts pricing. The HubSpot sales hub pricing and the HubSpot service pricing ranges from $45 per month to $1200 per month. You can download a HubSpot pricing PDF to compare all the different costs.
When considering why go HubSpot, many people choose this company because they want access to its CRM tools in addition to its chatbots and other offerings. Some people also like that it can replace Salesforce. If you look at HubSpot vs Salesforce, you will see that they are both considered to be leaders in the CRM world and their features are similar. However, HubSpot offers more predictable pricing, while Salesforce’s variable pricing can make this product more expensive in many situations. Additionally, Salesforce tends to have a steeper learning curve.