Personalized Chat Inspiration: 7 Examples to Help Get You Started
Online chat has been around for years, both in live and bot forms. Live chat allows two or more people to talk to each other in real time, mostly in text-based formats. Bots, on the other hand, offer predetermined responses to one person’s input. Both have applications for entertainment, personal communication, and business communication.
Even though it can be fun to talk to a chatbot for entertainment, a basic one will not be satisfactory for business. People can tell when they’re talking to a computer instead of a real human. This is frustrating when the chatbot can’t understand the issue or isn’t programmed with the right responses. Because of this, chatbot companies have put a lot of effort into improving their products. Now, their bots can answer many customer questions without giving away their automated natures.
One way these chat programs have been improved is through personalized chat options. These let the responses be customized according to who is chatting. Companies also offer live chat canned responses examples so that their clients can add the right ones to their software.
Using canned responses helps live chat clients reduce the need for human staff in their support centers. Many businesses find that they get the same questions over and over, so as long as a customer or prospects has one of these queries, a canned response will work well. However, it is still important to implement such responses properly. No one likes to feel like they’re not talking to a sapient support person.
In some cases, the person using the chat feature on a site won’t have one of the frequently-asked questions. This is where human-powered live chat support should come in. Having a good method for escalating unusual or complicated questions will ensure that prospects and customers can always get the help they need.
There are many ways to use website chat, and many different types and levels of software to let you add it to your company’s site. These range from a basic free chat box all the way up to enterprise solutions that require substantial investments. Here are some ideas for implementing chat on your site.
One of the most powerful ways to use chat is to support account-based marketing efforts. Use the Visitor ID functionality of an ABM platform like Terminus to find out who is looking at your site. Then, present a personalized chat experience that includes the person’s name or company.
It’s also possible to set up chat meetings with company representatives via chat. This can be initiated when the customer indicates a desire to talk to an actual human. Then, the software can send the person through to your life support staff or set up a chat with a specific representative.
Your chat system can also serve as a content hub. It can provide links, show videos, and more. This makes the chat experience much more immersive for the users on the other side. It also makes things more convenient for users, who no longer have to go and search for the extra information.
Terminus’ Chat from Anywhere, a patent-pending technology, allows chat to be initiated from sources other than your website. You can add a link to your chat function to emails, LinkedIn, advertising, texts, or anything else so that your prospects can initiate chat with just a click. This lets your prospects initiate communication at the exact moment that they’re the most interested.
Of course, your chat software also allows you to provide education and customer support. Try a free live chat app download for a trial, and you’ll soon see the possibilities.
Acquire, sometimes known by its web address of acquire.io, aims to offer the ability to chat from anywhere. It is motivated to ensure that customer support is a good experience, and to allow for immediate feedback from customers. The creation of its software was motivated by a poor customer experience Acquire Laduram Vishnoi had when trying to get help on a printing website. They realized that many customers, in many industries, must be having the same problems they were – and decided to “do something about it.”
Unlike most chat software, this one allows for VoIP calling as well as chat. This allows you to interact with customers who prefer the phone over text.
Video chat is another possibility with Acquire. When activated, customers can not only talk to your representatives with voice, but see them as well. This is good both for high-touch industries and for the ability to better explain certain things.
The other features of the Acquire chat bot are similar to other platforms at the same level. You can visualize your customer’s journey across multiple channels, including web chat, social media, email, and more. This also allows you to keep records of those interactions, so people who use multiple channels don’t have to re-explain their issues every time they connect.
Co-browsing, where you can interact with customers’ browsers, is another capability this software offers. If someone is stuck on your site, this allows you to jump in and guide the person to the right place. Customers don’t need to download anything, which eliminates one of the primary sticking points that other co-browsing options have.
Acquire company integrates with many other software and social media platforms. This makes it possible to set up Acquire IO LinkedIn, Acquire IO Crunchbase, and more.
As with some other enterprise-level software offerings, Acquire pricing can only be obtained by contacting the company. That said, there is an Acquire IO free trial available. Testing it for free will let you know whether to pursue more information or look for a different offering.
Comm100 is another chat software that is sold on a SaaS (Software as a Service) basis. Unlike most other such platforms, this one puts its free option front and center with a graphic right on the front page. There, it advertises that it is free for up to three agents. This makes it so that you can get a Comm100 login without spending a cent. You also don’t have to go to any great lengths to get a Comm100 free trial.
If you need chat capabilities for more agents, Comm100 pricing starts at $29 per agent per month. Upgrading to the Omnichannel option costs $49 per agent per month. If you need options for bots and automation, you need to contact the company for pricing. This is because custom implementations have different requirements and difficulty levels, so a single price for them cannot be implemented.
This company says that its goal is to improve your customers’ loyalty by letting you provide faster and more effective service. It boasts of HIPAA-compliant security protocols, making it suitable for privacy-intensive applications such as health care support. This level of security makes it good for other sensitive applications as well.
Unlike many SaaS platforms, you get the option to deploy the Comm100 chatbot on site as well as from the cloud. This gives you the flexibility you need for customization and other options.
Thanks to Comm100 omnichannel capabilities, you can handle and keep track of interactions through all sorts of channels. You can use your Com100 log in to run a Comm100 email marketing campaign, and get follow-ups through Comm100 LinkedIn, SMS, your website, and many other options. This makes it easy for your customers to contact you exactly when they are interested and they have the time to talk.
You also have the choice to either use the Comm100 chatbot or have agents interact live via the Comm100 desktop app. Setting it up is so easy that you’re unlikely to need the Comm100 Noida office address to do it. However, if you do need help with your Comm100 user sign in or Comm100 log in, you can easily chat with the chat company using their own site’s implementation.
Those who look up Comm100 Glassdoor and check out Comm100 careers will find that the company gets about 3.5 stars as an employer. This shows that turnover is unlikely to be too high, so you can expect some stability from your hosted Com100 or Comm100 download. Comm100 reviews from the customer side give it 4.5 stars.
To see Comm100 live in action, simply use the chat feature on the Comm1OO site. This will also show you how good Comm100 communication is, as well as give you a chance to preview the Comm100 dashboard or get a link for a Common 100 live chat download. You will also see how fast their EntChatServer is able to handle Chat 100 chat messages.
Who Live Chat
While Comm100 and the Acquire chat tool are great for businesses, not all sites need that level of detail or seriousness. The Who live chat app is meant for fun and entertainment, and calls its users a “community.” It allows “free” video calling, matchmaking, and other such fun chat. A quick look at the reviews show that one of its biggest features is the matchmaking part, which can be accessed for “coins” that cost real money. The video calling also requires coins, and some say it is the most costly part of the app.
The Who App is still a favorite for those who are bored and looking for some light fun, but it does not appear to be one of the serious Comm100 competitors, nor is it set up to support business operations. In fact, it doesn’t even have an easily-guessable desktop login page. Instead, desktop access is apparently available by searching for cs alb visitor chat, which is a page that doesn’t even show a company name – just a cryptic logo.
Therefore, if you are looking for a chat app for your business, you should shy away from this one. Instead, go for Terminus, Comm100 chat, or the Acquire chat platform. Your business is real, and it deserves a real, business-oriented chat solution to go with it.