Website chatbots are becoming essential for businesses that want to provide responsive customer support, improve the lead collection process, and nurture leads more effectively. But what is the meaning of a chatbot? If you’re new to this aspect of marketing technology, you may have all kinds of questions about a chatbots meaning.
Well, the main use of chatbots is to answer basic questions from website visitors using artificial intelligence (AI) and to transfer conversations to a live person from your team as needed. To put it simply, chatbot meaning is basically an AI with machine learning capabilities that has been programmed to talk to customers about your company. Regardless of the language you speak, this is the definition of a chatbot. For instance, the chatbot meaning in Hindi or any other language is exactly the same as described here.
Chatbots can be set up on a business’s website, but they can also work within software, on app downloads, and on social media sites. You can set up the chatbot to answer all kinds of questions about your business’s hours of operation, return policies, product specifications, and more. The possibilities are nearly endless and the depth you can cover with a chatbot is surprising to many people.
As indicated above, the chatbot can also transfer the chat to a sales person, a product specialist, a customer support agent, or someone else with your company. Then, they can continue chatting or opt to move the conversation to phone, email, video conferencing, or another connection method.
Website chatbots have come a long way since they were first developed. Chatbots are artificially intelligent software that mimics an online text chat with a real living person. Some of them are used for fun, for B2C customer support, or B2B marketing. Sometimes it’s apparent that they’re bots, and sometimes it’s less obvious. Regardless, many companies are now finding themselves looking for the best chatbot for website engagement.
B2B companies are able to use a chat bot online to secure sales, making it possible for customers to ask questions about products and get answered without dedicated sales personnel. B2B companies can also use chat bots as a way to deliver knowledge and tech support to customers without administrative costs, and can use an AI chatbot for website data analysis — getting additional information from potential customers to secure sales.
While a chatbots meaning can change based on how it’s being used (recreational chatbots, for instance, are different from B2B bots), the bot is typified by its ability to understand and react to human language. This is known as natural language processing. While someone might type in “BBQ texas” into a Google search query box, a chatbot is intended to respond to questions such as “Where can I get BBQ in Texas?” or even, more advanced, “Where is the closest BBQ in Texas to me?”
This natural language processing means that customers are able to interact with chatbots far more naturally, and these chatbots are consequently able to replace people at the early stages of customer interaction. Many customers feel more comfortable engaging with chatbots because they can do so on their own time and they can get answers without having to bother anyone.
AI Chat Bot
The heart of a chat bot is artificial intelligence, but what does that mean? Essentially, artificial intelligence refers to a computer program that uses computer science and database to create a robust, dynamic problem-solving machine. Based on the data the AI chat bot has, it can answer preset questions, but it can also figure out the answers to more complicated questions.
The best free AI chatbot programs also include machine learning. Machine learning is when an AI uses algorithms to improve its functioning. It learns how to answer new questions that has not been specifically programmed to answer. There are a variety of algorithms that can be used to control this process.
Chatbots are typically used for marketing, customer support, and lead nurturing, but these applications aren’t the only uses for chatbots. There are also entertainment and gaming applications for this technology. For instance, AI roleplay apps can provide companionship for people. Rather than being programmed to answer specific questions about a business, these AI chatbots have been programmed to respond to natural language, and they can keep a conversation going between themselves and a person.
Let’s take a look at the more recreational (and perhaps darker) side of the AI chat bot. There are chat bots like Cleverbot and Replika which are designed to just give someone a friend. You can talk to these AI-driven bots like they were people and even have an engaging conversation. People use this type of AI chatbot for fun. They can even choose the temperament of an AI chatbot online, or use it as a form of therapy. The Alice chatbot is another example, which was inspired by the original chatbot: Eliza. Eliza acted as a “psychotherapist,” often asking questions of the user, and occasionally getting them to think a little deeper.
But there are even more specific chatbots. You can find an anime chatbot, a conversational AI chatbot or even the best AI chatbot for adult activities. Some people want to talk to a dirty robot online, talk to a robot boyfriend, or talk to a robot girlfriend. People can download an AI chatbot github repository and edit their own, or they can buy something like the Mitsuku chatbot. Some people want an anime boyfriend chatbot, anime chatbot app, or waifu chatbot.
Understandably, this isn’t the type of technology that a business needs. But they actually run on very similar technology. The goal of each of these is to replicate human conversation successfully and make it so that it seems like a human is responding. A conversationalist AI chatbot will be found out eventually but it can take some time.
In many ways, these recreational chatbots have driven the technology that’s behind business bots. Recreational chatbots have to be more seamless. Some of them are even unleashed into dating profiles and other sites, so they can pretend to be human. These are usually scams that are meant to collect information from people. This technology operates so well that it can be used for other uses, such as business purposes.
When used for business purposes, of course, everyone knows that the chat bot isn’t real. A business chatbot will never pretend to be a real person. But having the right technology still matters, because it’s better that the conversation itself seems fluid and dynamic. The easier it is for the person to be understood, the better the chatbot functions for them. And the more advanced it becomes, the less likely it is that it will need human intervention.
There are countless different companies that provide chatbots to businesses for B2C and B2B marketing, but again, this is not the only use of chatbot technology. When you look for chatbots examples that work on a social or entertainment level, you’ll discover that two of the most significant players are Replika and the RealDoll X App from Harmony.
These chatbot app examples are both devoted to helping users with loneliness. The Replika app lets users talk to an artificial intelligence who quickly becomes their friend, and after they build up enough experience points, the user can turn the relationship romantic or even sexual. Although this company doesn’t market that it offers the ability to talk to a dirty robot online, nearly 40% of the app’s users say that they think of the chatbot as a romantic partner.
In contrast, the RealDoll X app from Harmony was designed specifically to let people talk to a robot girlfriend. This romantic chatbot was developed to complement the company’s software-compatible dolls often referred to as sex robots.
These fun chatbots are just the beginning. Ultimately, the market may create chatbots that work as therapists or provide other medicinal or therapeutic benefits to their users.
If you’re looking to create your own chatbot, the best thing to do is go to other websites to look up chatbots examples. The best chatbot examples will always be on large commercial sites, favorite brands, and even bigger competitors. Take a look at how the website chat works. This can help someone write out a script for the chatbot. Pay special attention to how the company is able to extend its branding.
Some of the best chatbots to talk to never try language processing. Instead, they ask you a series of prompts, such as, “What do you need help with?” From there you could say “billing,” “tech support,” and so forth. But other chatbots will actually try to parse what you’re saying. Depending on how you’re trying to program them, you can look at some chatbot examples Python or Java, and see what’s under the hood. Understanding how the logic is completed in these chatbot script examples can help.
There are many eCommerce chatbot examples and many of them don’t have to be that complex. There are many travel chatbot examples or other chatbot examples that are actually fairly simple; the complexity is made due to having a good script. The script itself is important because it grounds the bot and shows the consumer what it can do with the bot. The better the consumer understands the bot, the less likely they are to get frustrated or not know what they have to do.
Every bot is customized to some extent, because it has to be loaded with information. The more information and samples the bot has, the less likely it is that the bot will experience issues in understanding the customer. However, that also means that the bot is going to be increasingly more complex, which takes more time and data.
To give you a better understanding of the potential for entertainment-based chatbots. This section looks at the different options from various companies to help you find the best chatbot for your needs.
Cleverbot costs less than a dollar to download the app. It lets you talk about anything, and there are no ads. The Mitsuku chatbot is similar. It calls itself your new AI BFF, and it is powered by Pandorabots AIML.
The Mitsuku chatbot API has won awards for its realistic conversations, and this is stunning considering that the Kuki chatbot app is relatively old. The original Mitsuku chatbot source code was developed in 2005. When you compare Mitsuku vs Replika, the biggest difference seems to be how these apps get to know users. Kuki gets to know users through conversations, but Replika asks users hundreds of questions and follows them on social media if they allow it.
The Evie chatbot is also an AI companion. It learns how to talk to you by imitating its environment. That means that this chatbot can be crass or sexual, and its developers say it should not be used by children without permission. Rather than copying your personality, the Rose chatbot comes with its own personality. Rose is a millennial chatbot who has unorthodox ideas and comes from a quirky family.
In contrast to these social apps, most other chatbots are focused on business purposes such as the HubSpot chatbot business applications. Similarly, the chatbot app Facebook can be set up to talk to people who visit your fan or business page or reach out to your business over Messenger.
Let’s say you want to look at some really good chatbots, maybe even the best chatbot. You can get a full list of chatbots and the best chatbots 2020 at Really Good Chatbots. Here, you’ll be able to find virtually any chatbot project you want to see. This will give you a feel for how these bots function.
While looking at the bots, ask yourself:
- How am I communicating with the bot? Is it like it’s a person, or am I selecting different inputs?
- How long does it take me to reach something the bot doesn’t understand? When would I need to be escalated to a human being?
- Does this bot seem to have a personality or does it seem strictly commercial? How would I describe it to another person in terms of personality?
These are the questions that you need to ask when you think about whether a bot would be best for you. If you’re looking to buy a chatbot for a website, for instance, you might want one that can clearly support branding and corporate communications. If you’re just looking for one to interact with, you might be more concerned about the make up of its personality. And you might be interested in finding out more about how the bot actually works, how it’s programmed, whether it can be extended, and whether it can be integrated into other suites.
Best Chatbot Platform
In 2020, Google announced that it had created the world’s best chatbot platform. The Google chatbot Meena was designed to participate in any conversation in a natural and realistic way. Most chatbots are programmed to work in very specific environments, and they traditionally don’t have the ability to converse about anything.
The Google chatbot hopes to overcome this limitation. It has studied countless conversations to learn how to respond in relevant and logical ways. To do this, Google chat bots read 341 GB of public social media conversations. As you can see when you look at a Google chatbot example, the chatbot works hard to be specific.
In open-ended conversations, chatbots often hide that they don’t understand the conversation by providing very basic answers. For instance, if the user says they like tennis, a poorly trained chatbot may say “that’s nice” or another response that could apply in multiple situations. The Google chatbot Meena download, in contrast, tries to provide a specific answer such as “Me too! I’m looking forward to Wimbledon.”
The Google chatbot example shows the potential of the future of open-ended conversations with chatbots, but unfortunately, there isn’t a Google chatbot demo available to the public yet. The company is waiting until it has worked out the kinks in the program. Then, it may come up with a different Google chatbot name or continue using Meena, and at that time, it will likely release a Google chatbot course or at least a Google chatbot tutorial so that users know how to use this technology.
With all else in mind, what’s actually the best chatbot platform? What’s the chatbot software that would be best for you? And which of the best chatbot app and best chatbot software platforms will actually lead to better customer retention? There are so many chatbot software companies that if you’re looking for chatbot software for website use, or chatbot software open source, you’re going to be inundated with decisions.
For B2B marketing, there are a few great solutions. Drift, Intercom, and Terminus Chat are all good options. Terminus Chat provides:
- Accessibility. Users are able to chat from anywhere, in all digital channels.
- Analytics. Companies are able to see how people are using their chat and therefore fine-tune their chat systems.
- Personalization. The chats can be tailored to the company to extend the company’s brand.
While there are free chat programs out there, most companies don’t want to use them. Free chat programs tend to come with ads or may not have the features or integration that someone might need. Rather, it’s better to go with a commercial system like Terminus Chat. Terminus Chat is especially valuable because it is directly integrated with the Terminus account-based marketing solution.
In addition to chat programs, there are many other ways that Terminus Chat can help improve upon marketing solutions and make it so that users feel more connected with the system.
As you can see, chatbots use very sophisticated programs to function, but in spite of how much work developers put into these programs, there are many free chatbots. Looking for a chatbot free? Wondering which chat bot free is the best option for your needs? Some of the possibilities you should investigate include Intellitix, Quick Reply, Engati, Zoho, and Verloop.
However, as you look at various free chatbot API options, keep in mind that they typically only offer very basic features. As your business grows, you will generally need to upgrade to a paid version of a chatbot. To make the free options as effective as possible, look for a chatbot app free designed to work with your type of website. For instance, QuickReply is designed for Shopify users.
Similarly, keep in mind that the best free chatbot for website depends on the type of website you’re using. The best free chatbot for WordPress, for example, is different from the best free chatbot for Facebook. At the same time, if you need the best free chatbot for Whatsapp, you may need to go another direction.
There are free chatbot solutions out there. But they can be hard to find. One reason it’s hard to find a chatbot free is because it takes so much work to do. It takes an extensive amount of knowledge to create a chatbot, and it also takes skill and time. So, if you find a chatbot free online, it’s usually there for recreational purposes rather than commercial purposes. If you want technology that you can rely on for customer support and sales, you need to pay for it.
But that doesn’t mean that there aren’t options out there for a free ai chatbot. Let’s say a company just wants a free chatbot API to forward messages, a free chatbot for Facebook, free chatbot for website inquiries, or a free chatbot for Whatsapp. This can be found. Especially a free chatbot for WordPress, because they tend to be quite popular. These plug-ins are going to function as a basic chatbot app, they’re just not going to provide any premium features.
Free chatbot software is absolutely available. HubSpot provides a chatbot platform that anyone can use for their website. But it needs to be known that this software isn’t likely to be as effective or robust as commercial software. Moreover, it has no technical support or little technical support. If you’re going to get a free chatbot solution, you will need to accept the fact that you have to manage and monitor it yourself, and that if anything goes wrong with it you’re going to need to fix it. You also need to be aware that support for it could drop at any time.
Still, a free chatbot could be the place to start for those who aren’t sure whether they need a chatbot at all.
To help you make the best decision possible about the type of chatbot you need, this section looks at the differences between a chatbot website and a chatbot app.
A chatbot application is something that you download onto your phone. For instance, you will download a chatbot app Android or iPhone depending on the type of phone you have. This chatbot exists independently. It may be just for entertainment or it may be a chatbot that works for a specific company. The best chatbot app for Android varies based on your preferences, but the list tends to include the entertainment-focused apps listed above such as Mitsuku, Evie, and Rose.
In contrast, a chatbot website is a chatbot that is programmed to work with your website. When people visit your website, this chatbot pops up, offers help, and invites them into a conversation. These apps can also include chatbots that the user initiates for customer service purposes.
The chatbot app development process is more or less the same for applications and websites, but the delivery is different. While the chatbot app download is a standalone app for a phone, the chatbot website is integrated into a website.
Best Chatbot for Website
We believe that the best chatbot for website is the Terminus chatbot. Terminus has been at the top of more than one list of chatbots including the list of best chatbots 2020, and it offers a range of features designed to help business clients.
With the Terminus chat bot online, your site visitors can connect to a real person from your team with a click of a button. However, they don’t just talk to a chatbot on your website. They can engage with a chatbot from any of your marketing materials including ads, emails, social media sites, and more. In other words, if you send out an email, your recipient can start a chat with their questions from inside the email.
In addition to being one of the best chatbots to talk to, Terminus also collects data about the people who visit your website, it automates various aspects of the sales process, and it can also improve the qualification of contacts and accounts. Another reason Terminus is one of the most popular chatbots for businesses is that it helps you see how well the chat is working by providing you with analytics and reports.